iPhone user sues Apple over poor performance

Complaints about the browsing speed and reliability of the iPhone have stepped up a gear, with a United States iPhone customer launching a class action against Apple,

Complaints about the browsing speed and reliability of the iPhone have stepped up a gear, with a United States iPhone customer launching a class action against Apple, claiming that the device does not live up to the advertising promise that it is “twice as fast, half the price” as the first generation model.

Jessica Smith from Alabama launched action in the District Court on 19 August and is seeking class action status to bring other disgruntled customers on board.

Smith claims that despite aggressive marketing of the iPhone’s speed, her iPhone connects to the 3G network “less than 25% of the time” and she has “experienced an inordinate amount of dropped calls”.

“Immediately after purchase, the plaintiff soon noticed that her internet connection, receipt and sending of email, text messages and other data transfers through the device were slower than expected and advertised,” the complaint says.

Smith is seeking an unspecified amount of damages, a judge’s order that Apple fix the problems, and that the suit be certified as class action.

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