Adam Clark is the director of sales for Australia and New Zealand for cloud-based customer service platform Zendesk. Here’s a look inside the platforms and tools used by a modern, cloud-connected business:
“We’ve been cloud-based from the beginning, allowing us to be nimble.
“In production, we use a variety of tools. We use standard Google tools – Calendar and Mail. We use Apple products like Keynote and Trello for communications with our partners. We use LinkedIn for profile information and Box.com for document sharing and control.
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“Then on the sales side, we use Infer and Totango to provide our sales staff with more information about customers who are interested and in making sure we follow up.
“Then we use Zendesk for almost everything, from customer service and support to internally. We use it internally for IT, benefits and even in sales for the approvals in deals.”