Telstra has announced it will not bill residential fixed-line and mobile customers calling friends or relatives in the Philippines, following Typhoon Haiyan.
In a statement, the company says it will not charge retail customers for calls or SMS text messages made to the Philippines between November 11 and November 25.
“We want to help our customers who are concerned about their friends and relatives in the Philippines affected by the devastating typhoon to check on loved ones. Calls and text messages to the Philippines will not be billed during this time,” says Telstra’s retail group executive Gordon Ballantyne.
The telecommunications giant also warns that while lines remain open to some affected areas, customers might experience difficulties getting through.
“We encourage customers to remain patient as difficulties and delays may be experienced when trying to connect,” Ballantyne says.